Frequently Asked Questions
Everything you need to know about our premium footwear and accessories.
How do I determine my correct shoe size?
We provide a comprehensive sizing guide on each product page that compares UK, US, and EU scales. Since many of our shoes are handcrafted, we recommend checking the specific 'Last' information provided to ensure a perfect fit.
What is your return policy for online orders?
We offer a 28-day return period for all unworn items in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid marking the soles, as damaged soles cannot be accepted for a refund.
Do you offer international shipping?
Yes, Shipton & Heneage ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination. Please note that international orders may be subject to local customs duties.
Can I have my shoes repaired or resoled through you?
We offer a professional refurbishment service for many of our Goodyear-welted shoes. This includes stripping the old sole and heel and replacing them using original factory methods to extend the life of your footwear.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure digital payments via PayPal and Apple Pay for your convenience.
Are your shoes made from genuine leather?
Absolutely. We pride ourselves on using only the finest calf leathers, suedes, and exotic skins sourced from world-renowned tanneries to ensure durability, comfort, and a premium finish.